Returns & Exchanges Policy

Returns & Exchanges Policy

Effective Date: 4/28/2025

At One Quick Shop LLC, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help. Please review our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Items marked final sale, clearance, or non-returnable are not eligible for return.

  • For hygiene reasons, [optional: hats, undergarments, or personal care items] are non-returnable unless defective.

2. How to Start a Return or Exchange

To initiate a return or exchange:

  • Email us at support@onequickshop.com with your order number and the reason for the return.

  • We will respond within 1–2 business days with instructions and a return shipping address.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 5–10 business days.

  • Original shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

  • We offer exchanges for different sizes or colors of the same product, subject to availability.

  • If the requested item is out of stock, a refund will be issued instead.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Damaged or Incorrect Items

If you received the wrong item or it arrived damaged:

  • Contact us at support@onequickshop.com within 7 days of delivery.

  • We’ll provide a prepaid shipping label and arrange for a replacement or full refund.

7. Questions?

If you need help with a return or exchange, please contact us:

Email: support@onequickshop.com
Phone: 888-289-6149